Frequently Asked Questions

• Standard catalog products: 7-15 business days
• Custom extrusion products (new spec): 15-25 business days
• Custom molded parts (new mold): 20-35 business days (includes mold making)

Lead time starts after order confirmation and deposit received.

Yes. With 20 extrusion lines and 12 vulcanization units running continuously, we have strong capacity to accommodate urgent orders. Rush orders may be subject to a priority production fee. Please contact us with your deadline and we will confirm feasibility within 24 hours.

We maintain a 3,600-ton annual output capacity with all production fully in-house -- no outsourcing. Each order is assigned a dedicated production schedule. You'll receive regular production updates, and we provide shipping documents and tracking information promptly upon dispatch.

Yes. We offer free prototyping and sample production for serious buyers evaluating our products for bulk orders. Standard catalog samples are provided free of charge; you only cover the courier cost. For custom samples requiring new mold development, a refundable mold deposit may apply.

Mold costs are typically refunded upon placing a confirmed bulk order.

• Standard catalog samples: Ready within 3-5 business days
• Custom extrusion samples: 5-10 business days
• Molded part samples (new mold): 10-15 business days

Yes. Our engineering team can develop products from: technical drawings (2D/3D CAD files), physical samples you send us, or detailed written specifications. We will confirm dimensions, material grade, and tolerances before production begins.

We can provide material test reports and certificates for: ISO 9001, FDA (food contact), LFGB (EU food contact), RoHS, REACH, and SGS. Please specify your target market when requesting samples so we can prepare the appropriate documentation.

We accept the following payment methods:

• T/T (Telegraphic Transfer / Wire Transfer) -- most common for B2B
• L/C (Letter of Credit) -- for large orders (typically USD 50,000+)
• PayPal / Western Union -- for small sample orders only
• Alibaba Trade Assurance -- available for verified platform orders

Standard terms are 30% deposit upon order confirmation, with the 70% balance paid before shipment (against copy of B/L or shipping documents). For long-term partners with established credit, we may offer net payment terms on a case-by-case basis.

We primarily invoice in USD (US Dollar). EUR and other major currencies can be arranged upon request. All quotes are valid for 30 days from issue date due to potential raw material price fluctuations.

We export to over 40 countries across North America, Europe, Southeast Asia, the Middle East, and Australia. Key markets include the USA, Germany, UK, France, Australia, Japan, South Korea, UAE, and Brazil. We have extensive experience with customs documentation for all major import markets.

We support all standard Incoterms 2020: EXW, FOB, CIF, CFR, DDP, DAP. FOB Shanghai or Ningbo is most common. We can also arrange full door-to-door delivery (DDP) for buyers who prefer a hassle-free import experience.

Standard export documentation includes:

• Commercial Invoice & Packing List
• Bill of Lading (B/L) or Air Waybill (AWB)
• Certificate of Origin (CO) -- Form A or general CO
• Material test reports and certifications (ISO, FDA, LFGB, RoHS, REACH, SGS)
• SGS or third-party inspection reports (on request)

Yes. We welcome and fully cooperate with third-party inspections by agencies such as SGS, Bureau Veritas, Intertek, or your own designated inspector. Please inform us in advance so we can coordinate factory access and schedule accordingly.

Standard export packaging: silicone tubes are coiled or cut to length and packed in PE bags, then placed in cartons. Molded parts are individually bagged and packed in foam-lined cartons. Custom packaging (branded boxes, specific labeling, retail-ready packaging) is available for OEM/ODM orders.